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Terms & Conditions

This document contains the general terms and conditions on the basis of which the use of the web site that provides general information on places, itineraries, attractions and events in the Lake Como area; it also offers the possibility to buy or book experiences or services offered by tourist, cultural or commercial operators active in Lake Como area is offered to the users.

  1. Definitions

    To allow a complete understanding and acceptance of these terms and conditions, the following terms, in the singular and in the plural, shall have the meaning indicated below:

    • Owner: COMCEPT SRL, with registered address in Via Rezzonico, 61 – 22100 Como (Italy), VAT number/Tax code 03703080139, REA: CO – 328638, fully paid-up share capital of 12.000,00 €, , certified e-mail address (PEC)
    • Application: the web site
    • Products: the goods and / or the services provided through the Application by a third-party provider.
    • User: any person who accesses and uses the Application
    • Third-party Provider: the natural or legal person, other than the Owner, who offers the Products through the Application in the performance of their trade, business or profession
    • Content: any textual or multimedia element in the Application, by way of example announcements, insertions, reviews, images, etc.
    • Conditions: this contract which governs the relationship between the Owner and the Users.


  2. Relationship between the Owner, Third-party Providers and Users

    The Application hosts a platform managed by the Owner which allows the contact of Users interested in the Products offered by Third-party Providers.

    Should the Products be offered by a Third-party Provider, the Owner is not party to the relationship between the User and the Third-party Provider and therefore shall not be under any liability from such relationship. The Owner shall be considered only as a mere technical operator of the Application. Therefore, any contract entered into between Third-party Providers and Users is not subject to the Conditions.

    The terms and conditions of each Third-party Provider shall be made available on the Product page or on the Third-party Provider’s card. Thus, before making commercial transactions, it is necessary to check Third-party Provider’s conditions of sale or supply published in the Application.

  3. Detailed information on the Application’s offer

    The Application provides Users general information on places, itineraries, attractions and events in the Lake Como area; it also offers the possibility to buy or book experiences or services offered by tourist, cultural or commercial operators active in the Lake Como area. Although the information published on is constantly checked and updated, its content may not be and should not be considered exhaustive, complete or up-to-date. No guarantees can therefore be given. When browsing, the user must check the information provided on the website independently and in addition. The information, photographs and illustrations on the pages of are based on the characteristics and specifications as well as the service offers valid at the time of their online publication and are intended to provide a general indication of the services offered by tourism, cultural and commercial operators. For more detailed information on the types, characteristics and conditions of the services presented through, the user is recommended to contact the tourist/cultural/commercial operator that provides this service, to whom a booking request may also be addressed, according to the procedures presented on the pages of the Application..

  4. Scope of the Conditions

    The use of the Application implies full acceptance of the Conditions by the User. Should the User not accept the Conditions and / or any other note, legal notice, information published or referred to therein, the User shall not use the Application or the services related.

    The Owner may amend the Conditions at any time. The changes shall be effective from the time they are published in the Application.

    Before using the Application, the User is required to read the Conditions carefully save or print them for future reference.

    The Owner reserves the right to change, at his own discretion and at any time, even after the User has registered, the graphic interface of the Application, the Contents and their organisation, as well as any other feature that characterises the functionality and management of the Application, communicating to the User the relative instructions, when necessary.

  5. Registration

    To take advantage of the features of the Application, the User shall register and provide, truthfully and completely, all data requested in the registration form and accept the privacy policy ( and the Conditions.

    The User has the responsibility to keep login credentials. The login credentials shall be used exclusively by the User and cannot be transferred to third parties. The User undertakes to keep them confidential and to ensure that no third party has access to them. Should the User suspect or become aware of any improper use or disclosure, he shall immediately inform the Owner.

    The User guarantees that the personal information provided during the registration procedure is complete and truthful and undertakes to hold the Owner harmless from any damage, indemnity and / or penalty resulting from and / or in any way connected to the infringement by the User of the Application registration rules or the storage of the login credentials.

  6. Account cancellation and closure

    The registered User can interrupt the use of the Application at any time and deactivate his account or request the cancellation through the Application interface, if possible, or by sending a written communication to the e-mail address or by calling the customer service at the number 031 5478626.

    In case of violation by the User of the Conditions or of the applicable legal provisions, the Owner reserves the right to suspend or close the User’s account at any time and without notice.

  7. Industrial and intellectual property rights

    The Owner declares to be the owner and / or licensee of all intellectual property rights relating to and / or relating to the Application and / or the Content available on the Application. Therefore, all the trademarks, figurative or word and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos, contents relating to the Application are and remain the property of the Owner or its licensees and are protected by the laws in force on the trademarks and by the relative international treaties.

    The Conditions do not grant the User any license for use relating to individual contents and / or materials available therein, unless otherwise regulated.

    Any reproductions in any form of the explanatory texts and the Contents of the Application, if not authorised, will be considered violations of the intellectual and industrial property right of the Owner.

  8. Exclusion of warranty

    The Application is provided “as is” and “as available” and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will satisfy the needs of the Users or that it will not have never interrupt or be error-free or free of viruses or bugs.

    The Owner will endeavour to ensure that the Application is available continuously 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and / or operational at any time or for any period . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons wholly unrelated to the owner’s will or due to force majeure events.

  9. Limitation of liability

    The Owner shall not be held liable towards the User, except in the case of wilful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its own control or that of its suppliers.

    Furthermore, the Owner will not be liable for damages, losses and costs incurred by the User as a result of failure to execute the contract for reasons not attributable to him.

    The Owner assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards and other means of payment,

    The Owner shall not be held liable for:

    • any loss of business opportunities and any other loss, even indirect, possibly suffered by the User that is not a direct result of the breach of contract by the Owner
    • incorrect or unsuitable use of the Application by Users or third parties

    In no case the Owner shall be held liable for a sum greater than twice the cost paid by the User.

  10. Force majeure

    The Owner shall not be held responsible for the failure or late fulfilment of its obligations, due to circumstances beyond its reasonable control due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of its will.

    The fulfilment of the obligations by the Owner shall be considered suspended for the period in which events of force majeure occur.

    The Owner will perform any act in his power in order to identify solutions that allow the correct fulfilment of his obligations despite the persistence of events due to force majeure.

  11. Links to third-party web sites

    The Application may contain links to third-party web sites / applications. The Owner has no control over them and, therefore, is in no way responsible for the contents of these sites / applications.

    Some of these links may link to third-party sites / applications that provide services through the Application. In these cases, the general conditions for the use of the site / application and for the use of the service prepared by the third parties will be applied to the individual services, with respect to which the Owner assumes no responsibility.

  12. Privacy

    The protection and processing of personal data will be in accordance with the Privacy Policy which can be consulted on the page

  13. Applicable law and jurisdiction

    The Conditions are subject to Italian law.

    For Consumer Users, any dispute concerning the application, execution and interpretation of these Conditions shall be referred to courts where the Consumer User resides or has elected domicile, if located in the territory of the Italian Republic, without prejudice to the right of the User Consumer of going to court other than the “consumer court” pursuant to Section 66 bis of the Italian Consumer Code, competent for the territory according to one of the criteria of the Sections 18, 19 and 20 of the civil procedural code.

    The application to Consumer Users who do not have their residence or domicile in Italy of any more favourable and mandatory provisions established by the law of the country in which they have their residence or domicile is reserved, in particular in relation to the term for the exercise of the right of withdrawal, after the return of the Products, in case of exercise of this right, the formalities of the communication and the legal guarantee of conformity.

    For Users who are not Consumers, any dispute concerning the application, execution and interpretation of these Conditions will be referred to the forum of the place where the Owner is based.

  14. Online dispute resolution for Consumer Users

    The consumer user residing in Europe shall be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve any dispute relating to and / or deriving from contracts for the sale of goods and the provision of services concluded online. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract entered into online. The platform is available at the following address:

Date 15/06/2021

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